Siemens and Empolis cooperate on digitalizing and structuring organizational knowledge for drive systems

Siemens and Empolis cooperate on digitalizing and structuring organizational knowledge for drive systems


Siemens and Empolis cooperate on digitalizing and structuring organizational knowledge for drive systems
Digitalizing and structuring organizational knowledge through knowledge graphs
Building towards enriched and contextualized IoT-data service provision and AI-leveraged user self-service experience through chatbots
Transforming today’s customer service processes and democratizing accessibility of organizational knowledge
In times of digital transformation, servicing drive systems with fully enabled access to all or any related data becomes a critical capability for ensured customer satisfaction and efficient business processes. one among the key levers to accomplish this resides within the transactional availability and exploitability of organizational knowledge in any form over their product-lifecycle of drive systems to facilitate collaboration, answer technical or commercial questions, expedite evidence-based decisions and back-up triggered operational activities.
Siemens LDA SIDRIVE IQ Portfolio Overview
Siemens LDA SIDRIVE IQ Portfolio Overview

Knowledge graphs are a sort of knowledge representation. They represent a clear and explainable sort of AI . Knowledge graphs create links and relations and enable models on which humans and computers can operate equally thus enlarging the potential to explore relationships and infer insights.
The cooperation of Siemens Large Drives Applications and Empolis targets to further strengthen the inspiration for insight generation in SIDRIVE IQ – the digital platform for drive systems & solutions of Siemens. With the facility of data graphs at the core of Empolis Intelligent Views Platform ® already existing data in documents, applications or employees’ minds becomes progressively available, easily accessible and automatically reusable.
“With this we are tapping into the chance to get , manage, connect and trustfully share information in knowledge-intensive processes across the merchandise life-cycle of our drive systems. This features a transformative power to reinforce our business activities on many dimensions like service quality or process efficiency and consistency”, says Sebastian Winkler von Mohrenfels, Head of LDA Digital Business.
The integration of Empolis Intelligent Views Platform® won’t only surface existing organizational knowledge which are key for experts’ daily add various disciplines like customer service or R&D. it’ll also help to realize structured, and standardized data which will be relied on for the enhancement of IoT services and contextualization of AI-based features like chatbots or automated root-cause analysis.
“Consolidating, structuring, and facilitating an organization’s entire knowledge and establishing a central knowledge management provides one information source of truth and opens a spread of opportunities for user self-service and data service automation. This empowers knowledge workers and boosts informed decision making”, states Andreas Klüter, Co-CEO & CTO, Empolis.
SIDRIVE IQ may be a holistic IoT-solution and services for smart fleet management of drive systems & solutions. With SIDIRVE IQ reliability, performance and serviceability of drive systems are holistically manageable throughout the merchandise lifecycle. this suggests , the drive system isn’t limited any longer to its natural physical boundaries and linear purpose within the operations process. it’s extended by automated capabilities of AI, digital content and enabled virtual collaboration – anytime, anywhere. This translates into leverage on operational risk exposure, asset life-time extension and eventually an impression on financial performance. For more information: https://www.siemens.com/sidrive-iq