KUBRA, a leading provider of customer experience management solutions, is thrilled to announce the launch of its innovative business intelligence tool, KUBRA BizInsights™. Designed specifically for the utility industry, BizInsights is set to revolutionize how utilities utilize customer transaction and communication data to make informed decisions, enhance customer experiences, and drive revenue growth.
KUBRA BizInsights transforms complex data sets into clear, actionable insights through advanced predictive analytics powered by artificial intelligence (AI) and machine learning (ML). With its powerful interactive dashboards, utilities can now easily understand factors behind payment performance, IVR efficiency, e-bill adoption rates, and more.
“By combining AI-driven analytics with our deep understanding of the utility space, BizInsights offers a powerful solution that addresses the industry’s unique challenges,” said Shazir Khan, Chief Technology Officer at KUBRA. “In today’s economic landscape, efficiently managing late payments is crucial for utilities. BizInsights highlights the key factors influencing payment delays, providing our clients with the insights needed to improve billing strategies and strengthen customer relations for better financial health.”
Key features and benefits of BizInsights include:
- Out-of-the-box visualizations: Ready-to-use visualizations enable quick comprehension of key insights and trends.
- Sophisticated Q&A tool: Directly query the tool for additional insights and instant data visualizations.
- Omni-channel view: Integrate data from multiple sources to deliver a comprehensive view of customer behavior and operational performance.
- Interactive dashboards: Real-time visibility into important metrics with easy-to-understand dashboards that allow for detailed analysis.
KUBRA BizInsights represents a significant advancement in utility analytics, providing accessible and sophisticated data insights that set new industry benchmarks.
Discover the potential of your utility company’s data with KUBRA BizInsights by joining our webinar, “The Late Payment Playbook: Winning Strategies for Preventing & Collecting Late Payments,” on Tuesday, June 25, 2024, at 2:00 p.m. ET/11:00 a.m. PT. Secure your seat to gain valuable insights and practical tools from industry experts, all designed to revolutionize your payment processes and enhance your customer’s payment experience.
