Duke Energy Florida has successfully restored power to over 407,000 customers following the devastation caused by Hurricane Helene, though nearly 285,000 customers are still without service. With a workforce of 8,000 personnel, many of whom are working overnight, the company has established estimated restoration times for several counties, including Citrus, Hernando, Lake, Levy, Marion, Pasco, Pinellas, and Sumter. Approximately 95% of affected customers are expected to have power restored by 11:59 p.m. ET on Sunday, September 29, with some receiving service earlier.
However, adverse weather conditions are still hindering restoration efforts in the impacted areas. Customers facing significant damage or flooding may experience extended outages and should prepare accordingly. Duke Energy will provide updates to customers as information becomes available.
“Many areas of the state were severely impacted by this storm, making power restoration a multi-day process. While flooding is receding, the debris left behind poses additional challenges,” said Todd Fountain, storm director for Duke Energy Florida. “We appreciate our customers’ patience and thank emergency management officials and first responders for their hard work.”
Flood and Meter Box Damage
For customers whose homes or businesses have flooded, Duke Energy cannot restore power until a licensed electrician inspects the electrical system. If damage is found, repairs must be made, and verification from local building inspection authorities is required before service can be reconnected. Homeowners are responsible for contacting an electrician if the meter box has been pulled away from their property, as an electrical inspection may also be necessary before power restoration.
Safety Reminder Regarding Downed Power Lines
Duke Energy urges customers and the public to stay clear of downed or sagging power lines, as well as any trees or limbs in contact with them, as all are considered energized and dangerous. If a power line falls on your vehicle, remain inside. Only exit if necessary due to a life-threatening situation, making sure to jump clear without any part of your body touching the vehicle when you land.
Generator Safety Tips
For those using generators until power is restored, please ensure you turn off the generator when utility crews are nearby. The excess electricity generated can feed back into power lines, posing a severe risk to repair workers who may believe the lines are de-energized.
