Bidgely Launches UtilityAI Pro: A Game-Changing Vertical AI Platform for the Global Energy Sector
Bidgely, a global leader in energy analytics and artificial intelligence (AI) solutions for utilities, today announced the launch of UtilityAI Pro™, the world’s first and most comprehensive vertical AI platform designed specifically for utilities, energy providers, and distribution companies (DISCOMs). This groundbreaking platform enables digital and technology leaders in the energy sector to deploy Bidgely’s advanced machine learning (ML) models within their own data ecosystems—whether on public, private, or hybrid clouds—to analyse advanced metering infrastructure (AMI), customer, and grid data with unprecedented precision.
By delivering ten times greater analytical granularity than existing solutions, UtilityAI Pro offers deep behind-the-meter insights into customer behavior, appliance-level consumption, and overall grid performance. This innovation represents a major leap forward in helping utilities turn vast quantities of raw data into strategic intelligence that drives decision-making, improves operational efficiency, and enhances customer engagement.
Building on a Decade of Utility-Focused AI Leadership
Bidgely is widely recognized as a pioneer in the application of AI and ML to the utility sector, with more than ten years of industry experience, 19 patents, and the capability to process over one terabyte of global energy consumption data every day. Its proprietary algorithms have been trained on billions of meter reads, providing the company with unparalleled expertise in understanding the intricacies of utility operations and energy consumption patterns.
“As the longtime leader in utility-specific AI technology, we consistently hear from Chief AI Officers (CAIOs), Chief Digital Officers (CDOs), and Heads of Digital Transformation that they are cautious about sharing critical infrastructure data outside of their established cloud environments,” said Abhay Gupta, CEO of Bidgely. “UtilityAI Pro was developed as a single, integrated platform that allows these leaders to leverage Bidgely’s patented, utility-specific ML models directly within their own cloud infrastructure. This ensures that transformation efforts can be carried out securely, at scale, and in full alignment with existing technology investments.”
Gupta added that Bidgely’s close collaboration with major cloud ecosystem partners enables utilities to deploy UtilityAI Pro seamlessly on their platform of choice—whether that’s AWS, Microsoft Azure, Google Cloud, or another provider—without sacrificing data sovereignty or security.
Addressing the Utility Industry’s Transformation Challenge
The global utility industry is at a historic crossroads. The rapid rise of electrification, the need for affordability, and the urgency of grid modernization have combined to create unprecedented challenges—and opportunities—for energy providers. Digital transformation has become a central priority for utilities seeking to operate more efficiently, reduce emissions, and better serve their customers.
However, many organizations still struggle to unlock the full value of their data. According to the IFS Global Utility Survey 2024, only 20% of utilities have completed their digital transformation journey, despite 82% of executives recognizing AI as essential to their strategy and 84% identifying data analytics as a key enabler. The missing link, in many cases, is a unified platform capable of translating raw data into actionable insights.
“UtilityAI Pro represents a quantum leap in utility data science, specifically because of how it integrates seamlessly with the existing infrastructure utilities already rely on,” said Hunter Horgan, Managing Director of Renown Capital Partners and a Bidgely investor. “By enabling Bidgely’s AI models to work directly within a utility’s data environment, the platform enriches every application—from billing and customer engagement to grid management—with high-resolution, behind-the-meter intelligence. This approach not only maximizes the ROI on existing data infrastructure but also positions utilities to innovate faster.”
Empowering Digital Leaders Across the Utility Ecosystem
UtilityAI Pro is purpose-built for the new generation of utility executives leading digital transformation—particularly the Head of Digital Transformation, Chief AI Officer, and Chief Digital Officer. The platform empowers these leaders to turn AI investments into tangible operational benefits by integrating with intelligent agents, copilots, and enterprise applications already in use.
Through conversational interaction with powerful AI-driven insights extracted from grid and customer data, UtilityAI Pro enhances decision-making and operational performance across multiple business functions. Key benefits include:
1. Deep Customer Profiling
UtilityAI Pro provides utilities with an unparalleled understanding of their customers, revealing appliance-level ownership, usage behavior, and performance trends. This enables energy providers to deliver more relevant and personalized services.
2. AI-Powered Customer Engagement
With access to deeper behavioral data, utilities can develop hyper-personalized communication strategies, improve call center efficiency, and increase participation in demand response, energy efficiency, and renewable programs.
3. Precision Targeting and Rate Design
The platform’s AI capabilities allow utilities to identify ideal candidates for specific tariffs, incentive programs, or energy services based on verified device ownership and data-driven propensity modeling. This ensures better alignment between offerings and customer needs.
4. Intelligent Grid Modernization
UtilityAI Pro delivers predictive visibility into grid operations, helping utilities diagnose stress points, predict failures, and optimize resiliency investments. This granular, bottom-up intelligence supports smarter capital planning and maintenance strategies.
5. Distributed Energy Resource (DER) Management
As solar, battery storage, and electric vehicle (EV) adoption accelerate, the platform provides forecasting and management capabilities that enable utilities to maintain grid stability while integrating these resources efficiently.
6. Accelerated Innovation
With UtilityAI Pro, utilities can rapidly prototype and deploy custom AI applications within their existing technology stack—without the need for external data transfers or third-party integrations that might compromise data security.
7. Operational Excellence and Cost Efficiency
The platform democratizes access to real-time intelligence across customer, grid, and back-office operations. This supports data-driven decision-making, reduces operational costs, and enhances overall performance across the utility enterprise.
A New Era of AI-Powered Utilities
UtilityAI Pro marks a pivotal evolution in how energy companies harness data and AI to meet the demands of a rapidly changing world. By combining Bidgely’s deep industry expertise with next-generation AI capabilities, the platform empowers utilities to become data-driven, agile, and customer-centric organizations.
In an era defined by the energy transition, decarbonization, and digital transformation, Bidgely’s new platform sets a new industry benchmark for how utilities can turn information into insight—and insight into action.
