Bidgely has introduced a new generative AI (GenAI) integration into its award-winning UtilityAI Platform, enhancing energy management for utilities and their customers with advanced, intuitive features. This integration includes secure and scalable product updates that enable autonomous query responses, streamlining data insights and utility program implementation. Key features include new customer interfaces, simulation planning for distributed energy resources (DERs) and non-wire alternatives (NWAs), load profiling, and data summarization.
“For over a decade, Bidgely’s UtilityAI has been instrumental in leveraging smart meter data,” said Abhay Gupta, CEO of Bidgely. “The addition of GenAI marks a significant advancement, allowing utilities to enhance agility, boost customer engagement, and optimize resources more effectively.”
The GenAI solutions are designed to help utilities tackle critical issues such as grid congestion, decarbonization through home electrification, and assisting homeowners in reducing energy bills and carbon footprints.
“Utilities are increasingly adopting usage analytics to support energy efficiency and behavioral demand response,” said Gaia Gallotti, Associate Research Director at IDC Energy Insights. “Investing in GenAI tools is crucial for utilities to offer personalized services and succeed in their green energy programs.”
Enhanced Customer Experience
Bidgely’s GenAI integration improves the connection between energy consumption and billing, leading to higher customer satisfaction and reduced support calls. Key features for consumers include:
- Energy Assistants: An interactive interface that evaluates home energy use, answers queries, and provides tailored recommendations.
- Energy Advisors: A tool for customers to model financial impacts of energy decisions, such as purchasing an electric vehicle or installing solar panels.
GenAI-powered simulations simplify energy management, offering instant analysis of load profiles, energy audits, and connections to relevant products and financing options.
Advanced Grid Management
For grid planners, Bidgely’s GenAI integration simplifies the analysis of behind-the-meter data, enhancing decision-making efficiency. Key features include:
- Grid Assistants: A conversational interface for querying data, analyzing DERs, and monitoring grid assets.
- Grid Advisors: A tool for simulating complex grid scenarios, planning NWA and asset upgrades, and monitoring grid management progress.
The integration translates grid data into actionable insights, allowing for simulation of different NWA and infrastructure upgrade options to alleviate grid congestion and verify strategies before implementation.
