Duke Energy has successfully restored power to over 2.16 million customers in the Carolinas. However, approximately 167,000 customers remain without service in Upstate South Carolina and another 167,000 in the mountainous regions of North Carolina.
Since 4 p.m. ET on Thursday, the company has restored around 85,000 outages across the Carolinas. Duke Energy continues to progress in restoring power to customers who can receive it and will provide individual restoration timelines as they become available. Some customers may remain without power due to the loss or destruction of their homes or businesses.
To expedite restoration efforts in the hardest-hit areas, Duke Energy is utilizing helicopters to transport power poles and necessary equipment. Drones and helicopters are also being deployed for damage assessments to identify potential threats, such as leaning trees and washed-out equipment, that could hinder repairs.
“In light of the extensive damage caused by Hurricane Helene, our communities have demonstrated remarkable resilience,” said Jason Hollifield, Duke Energy’s storm director for the Carolinas. “Duke Energy is committed to supporting the communities we serve throughout their recovery.”
South Carolina
In Upstate South Carolina, restoration efforts are focused on schools, medical facilities, and water and sewer services, along with customers with special medical needs. The company is on track to restore power to nearly all customers in this region by Sunday.
North Carolina
In North Carolina, specifically in Avery, Buncombe, Haywood, Henderson, Madison, northern McDowell, Mitchell, and Rutherford counties, Duke Energy is working to rebuild its electrical infrastructure damaged by high winds and significant flooding from Hurricane Helene. This involves installing new transformers, main power lines, and the necessary infrastructure to restore power to customers once they are ready.
Restoration timelines may be extended in areas experiencing catastrophic damage to electrical infrastructure, roads, or bridges. The company will continue to collaborate with government agencies to coordinate access and restoration efforts in these regions.
Damage to Customer Property
Customers with flooded or damaged homes or businesses must engage an electrician for necessary repairs and obtain verification from local building inspection authorities before power can be restored. If the meter box has been pulled away from a residence or mobile home service pole, homeowners must contact an electrician for reattachment or permanent fixes.
