Iberdrola Becomes First European Energy Company to Achieve Europrivacy Data Protection Certification for Digital Contracting
Iberdrola, one of the world’s leading energy companies and a global benchmark for sustainability and innovation, has set a new precedent in the energy sector by becoming the first European energy company to obtain the Europrivacy European Data Protection Seal. This certification represents one of the highest recognitions available in Europe when it comes to privacy and the responsible management of personal data in digital processes.
The achievement highlights Iberdrola’s strong and ongoing commitment to building trust in the digital environment, prioritizing customer rights, and safeguarding personal data in an era where cybersecurity, privacy, and data ethics are central to both regulatory requirements and customer expectations.
What the Europrivacy Certification Means
The Europrivacy certification was granted to Iberdrola Clientes España, Curenergía, and Iberdrola Clientes Portugal. It specifically covers a range of digital processes that involve personal data handling during the company’s service and product contracting journey. These include:
- Browsing the corporate website: ensuring that customer interactions on Iberdrola’s official digital platforms respect GDPR requirements.
- Interacting with the chatbot: confirming that conversational artificial intelligence tools process customer data responsibly.
- Email communications: validating that digital correspondence between Iberdrola and its customers is compliant with privacy regulations and secure from misuse.
By earning this seal, Iberdrola demonstrates that its digital operations not only meet legal obligations but go beyond the minimum requirements to actively safeguard customer rights in the digital age.
First Energy Company in Europe to Achieve This Standard
Europrivacy is not just another certification—it is the first system officially approved by the European Data Protection Board (EDPB) to act as a European Data Protection Seal in line with Article 42.5 of the General Data Protection Regulation (GDPR). This makes it a uniquely authoritative certification recognized across all European Union (EU) member states as well as the European Economic Area (EEA).
By becoming the first energy company in Europe to achieve this certification, Iberdrola reinforces its leadership in areas beyond energy production and distribution. It positions itself at the forefront of digital ethics, data security, and transparency, further strengthening its reputation as a responsible corporate actor and innovator.
Strengthening Trust Through Digital Transparency
Digital transformation has revolutionized the way energy companies interact with their customers. From online billing and service contracting to the use of smart meters, mobile apps, and customer chatbots, companies are managing vast amounts of sensitive personal data. For Iberdrola, protecting this data is not simply a compliance matter—it is a core component of its customer-centric philosophy.
The Europrivacy certification affirms that Iberdrola’s digital systems meet the highest standards for:
- Security: protecting against unauthorized access, data breaches, and cyber threats.
- Transparency: providing clear information to customers about how their data is processed.
- Responsibility: ensuring that every data-handling process respects the fundamental rights and freedoms of individuals.
- Ethical alignment: integrating privacy protection into the company’s broader sustainability and governance frameworks.
This recognition is part of a broader effort by Iberdrola to ensure that innovation in digital services does not come at the expense of customer trust. Instead, it demonstrates that innovation and privacy can move forward hand-in-hand.
Iberdrola’s Broader Commitment to Data Protection
The award of the Europrivacy certification builds on years of Iberdrola’s investment in compliance with the GDPR and other international privacy standards. Iberdrola’s digital strategy is anchored in three main pillars:
- Security by design – Embedding security and privacy considerations from the earliest stages of designing new digital services.
- Customer empowerment – Providing customers with greater control and visibility over their personal data.
- Continuous improvement – Regularly updating systems, processes, and training programs to stay ahead of emerging risks and regulatory requirements.
This proactive approach reflects Iberdrola’s view that personal data protection is not static. As technology evolves—whether through artificial intelligence, blockchain applications, or new digital customer channels—the company continually adapts its policies and practices to stay compliant and trusted.
Why Europrivacy Matters in the Energy Sector
While Europrivacy certification has so far been more common in industries such as banking, telecommunications, and healthcare, Iberdrola’s recognition demonstrates that energy companies are increasingly becoming digital service providers as much as utilities.
Energy companies today manage not only billing data but also detailed consumption information, customer preferences, and interactions across multiple digital touchpoints. In the future, as smart grids, electric vehicle charging networks, and distributed renewable generation expand, the amount and sensitivity of energy-related personal data will grow exponentially.
By obtaining Europrivacy certification early, Iberdrola positions itself ahead of the curve, ensuring it has the trust and infrastructure to manage these growing digital responsibilities.
A Milestone in Iberdrola’s Digital and Sustainability Strategy
The achievement also ties directly into Iberdrola’s sustainability and corporate responsibility agenda. Data protection and privacy are integral to the “social” and “governance” components of Environmental, Social, and Governance (ESG) performance, which investors and stakeholders increasingly monitor.
By integrating privacy-by-design and responsible digital governance into its core operations, Iberdrola shows that it views customer trust as a key resource—just as essential as its physical infrastructure or energy generation capacity. This milestone therefore strengthens not only customer relationships but also Iberdrola’s standing with regulators, partners, and investors worldwide.
