Lynkwell Launches EVSE-360™ Charging Investment Protection Plan
Lynkwell, a U.S.-based provider of electric vehicle (EV) charging solutions, has launched a groundbreaking offering called EVSE-360™. This innovative product combines Lynkwell’s industry-leading software platform with comprehensive, end-to-end warranty protection. The EVSE-360™ is designed to address a significant issue in the EV charging industry: safeguarding the performance and reliability of critical charging infrastructure. Backed by EVSTAR and underwritten by an A+ rated insurer, the new solution aims to alleviate the growing concerns surrounding charger reliability, downtime, and costly repairs.
A Unified Solution for EV Infrastructure
Lynkwell’s EVSE-360™ is a unique and all-encompassing solution that goes beyond just offering warranties or software. It integrates both elements seamlessly, delivering a protection plan that ensures the long-term performance of EV chargers. The solution works by continuously monitoring charger performance and health through real-time diagnostics, providing site hosts with essential insights about the operation of their charging infrastructure. The platform can even offer remote troubleshooting for minor issues, which helps minimize downtime and the need for on-site interventions.
When more serious problems arise that can’t be resolved remotely, the system ensures that qualified field technicians are dispatched to resolve the issue. Additionally, Lynkwell’s U.S.-based support team provides human assistance to troubleshoot and expedite the resolution of any problems. This comprehensive support infrastructure is designed to offer peace of mind for businesses that rely on EV chargers to serve their customers, ensuring that the EV infrastructure remains operational and reliable, with minimal downtime.
Key Features of EVSE-360™
Lynkwell is setting a new standard with EVSE-360™, as it is the only provider offering this level of protection as an all-inclusive bundle. The solution provides the following key benefits:
Integrated Warranty and Software
The EVSE-360™ platform provides customers with access to crucial information about charger health, site performance, energy usage, and pricing. This real-time data is available at any time, providing site hosts with the insights necessary to optimize operations. By combining advanced software capabilities with warranty protection, EVSE-360™ ensures that businesses can effectively monitor their chargers while also being protected against mechanical and electrical issues.
Full-Value Protection for the Entire Term
One of the standout features of EVSE-360™ is its 100% full-value protection, which covers parts, labor, and shipping for any mechanical or electrical failures. It also provides coverage for power surges and accidental handling damage. This ensures that site hosts are fully covered for the entirety of the protection term, which is critical for the longevity and reliability of their EV charging stations.
Revenue Reimbursement
A unique aspect of EVSE-360™ is its revenue reimbursement feature. If a charger issue is not resolved within 72 hours after the approval of a claim, site hosts will receive daily compensation for downtime. This feature ensures that businesses are not financially penalized for operational disruptions, which can otherwise lead to lost revenue.
Underwritten by an A+ Insurance Provider
EVSE-360™ is backed by an A+ rated insurer, providing site hosts with additional confidence in the longevity and stability of their investment. This ensures that the value of the EV infrastructure remains protected, regardless of future developments or challenges within the industry.
Second-Chance Coverage
In an effort to support EV infrastructure growth, EVSE-360™ allows owners to retroactively enroll chargers purchased within the past 18 months, ensuring that protection can be extended to past installations. This flexibility is particularly useful for businesses looking to bolster their infrastructure coverage after initial installations.
Unified Claims Process
With EVSE-360™, site hosts benefit from a unified claims process, which simplifies the management of warranty issues, whether they involve hardware, software, or any other form of support. The platform consolidates communication into a single point of contact, eliminating the need for multiple service providers or vendors. This streamlined approach reduces delays and allows for quicker resolutions.
A New Standard for EV Infrastructure
According to Schuyler Poukish, CEO of Lynkwell, “EVSE-360™ is more than just a warranty program; it’s an infrastructure strategy.” He goes on to explain that the company engineered the platform to meet the real-world demands of site hosts, who need a performance-driven solution with seamless protection. By combining advanced diagnostics, comprehensive support, and full lifecycle coverage, EVSE-360™ eliminates the complexities typically associated with EV infrastructure management.
Lynkwell’s integrated approach to EV charging infrastructure protection helps businesses remain focused on growth rather than on the logistical issues that often accompany maintenance and downtime. With EVSE-360™, companies can focus on expanding their charging network and scaling their operations while knowing that their infrastructure is covered by a reliable and innovative protection plan.
Collaboration with EVSTAR: A Powerful Partnership
The partnership between Lynkwell and EVSTAR has been central to the development of EVSE-360™. Andrew Hoehner, CEO of EVSTAR, shared his excitement about the new offering, stating, “We’re proud to power the protection layer behind Lynkwell’s EVSE-360™ platform. By combining our top-rated coverage directly into Lynkwell’s technology stack, site hosts get more than a safety net—they get a full-service ecosystem that proactively manages risk, uptime, and revenue impact.”
EVSTAR’s industry-leading coverage ensures that Lynkwell’s customers can rely on an unmatched level of protection. With this integrated partnership, EVSE-360™ delivers proactive risk management, preventing costly downtime and ensuring that EV infrastructure is operational whenever it’s needed.
The Technology Behind EVSE-360™
Lynkwell’s EVSE-360™ offering is built on a proven suite of advanced charging solutions, including the ViaLynk™ Real-Time Analytics platform. ViaLynk™ provides comprehensive insights into station performance, utilization, revenue generation, and overall health. This data is displayed in an intuitive dashboard, giving site hosts the ability to optimize pricing, prioritize maintenance, and plan energy needs efficiently.
Additionally, Lynkwell’s Future-Ready Software continuously evolves to meet the changing needs of both site hosts and drivers. Ongoing updates enhance the software’s capabilities, offering features like energy management, guest charging access, and configurable operating hours. This adaptability ensures that Lynkwell’s platform remains competitive and efficient in an ever-evolving market.
Moreover, Lynkwell offers seamless hardware interoperability, allowing site hosts to deploy the best-fit chargers for each location without facing costly disruptions. Whether expanding their network or replacing outdated equipment, site hosts can manage their infrastructure through a unified platform, simplifying operations and driving future growth.
